Refund policy

Return & Refund Policy

At MehrAurelle, your satisfaction is important to us. We take great care in ensuring the quality of every product before it reaches you. Please review our return and refund policy below.

Returns

Due to the nature of skincare, haircare, and personal care products, we do not accept returns or exchanges once a product has been opened or used.

However, we do accept returns under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, unopened, and in its original packaging

To request a return, please contact us at support@mehraurelle.com with:

  • Your order number

  • Clear photos/videos of the product and packaging

Our team will review your request and guide you through the next steps.

Refunds

Once your return request is approved and the product is received and inspected, we will process your refund.

  • Approved refunds will be issued to the original payment method

  • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider

Please note:

  • Shipping charges are non-refundable

  • Refunds are not applicable for products damaged due to misuse or mishandling after delivery

Exchanges

Exchanges are only applicable if:

  • You received a wrong or defective item

  • The request is made within 48 hours of delivery

Non-Returnable Items

  • Opened or used products

  • Items purchased on sale, promotion, or clearance

  • Products without original packaging

Order Cancellations

  • Orders can be cancelled within 12 hours of placing the order

  • Once an order has been processed or shipped, it cannot be cancelled

Need Help?

For any questions regarding returns or refunds, feel free to contact us:

Email: contact@mehraurelle.com
WhatsApp:  03000210531

We’re always here to help and ensure you have the best experience with MehrAurelle.